Reviews

Shenandoah Buick GMC

Had my wife's truck in for service, and we walked around the used lot. Lots of great looking stuff. Prices all seemed reasonable and we talked to a really nice saleswoman and had a great experience in service as well. They fixed a problem that another dealer could not!

5
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Shenandoah Buick GMC

It was a very pleasant experience. I would recommend this place to my friends.

5
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Shenandoah Buick GMC

In and out quickly even given it was an more serious repair that required the vechicle to be at the dealer overnight.

5
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Shenandoah Buick GMC

Very pleasant, well informative on vehicle features, and service.

5
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Shenandoah Buick GMC

very satisfied very professional and friendly staff. never any problems getting an appointment.

5
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Shenandoah Buick GMC

very satisfied very professional and friendly staff. never any problems getting an appointment.

5
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Shenandoah Buick GMC

Went very well, Service Reps were very knowledgeable and efficient.

5
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Shenandoah Buick GMC

Went very well, Service Reps were very knowledgeable and efficient.

5
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Shenandoah Buick GMC

Very pleasant people to work with and felt right at home .

5
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Shenandoah Buick GMC

Very pleasant people to work with and felt right at home .

5
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Shenandoah Buick GMC

I just want to say that the team at Shenandoah Motors went above and beyond through the whole process. I had done my due diligence in knowing the make, model, and some "extras" that I sought, however, to find that package in non-xxx rust bucket for a price that was reasonable in upstate NY for a Jeep Unlimited was like watching a one legged unicorn run. It just doesn't happen. Everything is over priced for what is demand, but to find it in a manual 6 speed, with a hardtop to boot. I didn't mind taking my search to the next logical step, and extended my radius. I found an amazing Jeep, in a spectacular head turning color, and immediately submitted an online app for credit approval. Now the boys at Shenandoah had their work cut out for them. They perserveered, got me the financing that put me not only in the vehicle that I wanted, but a payment that I was ready to make. This is leaps and bounds ahead of my local dealers abilities, 640.00 a month-get outttaaaaa herrrre. Beyond that became their unending friendly approach to sealing the deal and getting the job done. They mailed up my documents, while I'd love to say seamless there was a snafu, but the guys at Shenandoah quickly made it right, and alls well that worked out well, I got a cheap and easy flight down, showed up to the dealership and signed a couple of documents and out the door with my shined up and gassed up new ride. Honestly, from one person shopping out of state to another, definitely work with this knowledgeable and aim to please team! If you're near the Front Royal, VA area well then by all means take advantage of your proximity, because Pete Talley is a great Finance Guru to get you what you want, Trey did a great job and even Robbie was super friendly as they sent him (an hour away to Dulles) to chauffer me right to the dealership. Really a great buying experience, but even better when you have a no non-sense get you what you want dealer! Cheers, Dara from Upstate NY

5
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Shenandoah Buick GMC

Have been dealing with Shenandoah GMC, Front Royal, VA since 1992. Have bought probably 12 new vehicles and use only their service garage for maintenance of all the vehicles. Courteous, knowledgeable, prompt, efficient, friendly describes the sales, service and parts departments. Todd, Randy, Ray (sales) Kendra (sales) get the job done. Good pricing. Service handles all makes of cars, not limited to GMC. And the restroom is spotless. On a couple of occasions Shenandoah has provided me with a courtesy car with no hassle.

5
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Shenandoah Buick GMC

Christopher Byers was a wonderful help to me. Being me, cars are incredibly confusing and I do not know one thing. He even pointed out some things I needed for my car. He didn't push and was very respectful, as opposed to the usual pushy mechanic. You guys are lucky to have him! He deserves a raise!

5
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Shenandoah Buick GMC

I have been buying trucks from Shenandoah for over 26 years and have never been asked by management for a review or even a thanks. It has always been the sales, service, & parts teams that bring me back! I've seen 'em come and seen 'em go, but I've always been treated right

5
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Shenandoah Buick GMC

I had a wonderful experience when I purchased my Enclave from Kendra Human and the experience has continued with my service. Dan Moser worked with me by setting up an appointment that fit my schedule, providing me with transportation to work and being open late for pick up. Dan and his staff are all very courteous and definitely care about their customers.

5
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Shenandoah Buick GMC

My Sales experience was outstanding. As an owner of a 2012 Terrain, I wanted to update my car to a 2014 Terrain. Pat Bryant personally listened to the details of what I wanted and spent several days looking around the East coast dealerships for the exact car I wanted. He updated me every day with a review of the possibilities. Within 3 days he located the car and when I arrived at the dealership his staff was ready with all paperwork and I was finished in just under an hour. This group really understands what it means to be customer service oriented. The team was very professional and expressed genuine interest in meeting my needs. I will recommend them to all of my family and friends. Thanks for making this a painless experience!

5
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Shenandoah Buick GMC

Best service experience ever! After having my Envoy at two other shops, Shenandoah Motors went above and beyond in every way possible. Within minutes of spending thousands and driving the Envoy 10 miles from another GMC dealer, the engine light came on and the car wasn't excelling properly. We immediately returned and were told they couldn't look at it for at least 4 days and it would cost another $1000 and to take it back to the first shop (that also had not fixed the problem). This was after I had paid a few thousand for them to fix that problem, and with them knowing my daughter needed the car to travel out of state for a new job. So, we called Shenandoah Motors. From the first call, they listened and we're willing to help. When we arrived,they reviewed the records and explained what had and hadn't been done,in a manner a non-automotive person could understand. They took the time and explained the process of what they would do.They waived the diagnostic fee, explaining they felt badly about what we had gone through. As we waited, a few managers sat and talked with me and my daughter. They were just being friendly, but it really helped us calm down. The following day,they spent the time examining the car, took time to call and research the previous work, and found the problem. They called me and explained their findings and gave me the the estimate, which was much less than what was previously quoted by the other dealer. Shenendoah Motors had the Envoy fixed the next day and it was under the estimate. But more importantly, the entire experience my daughter and I had helped restored our faith in car dealerships/mechanics and people. Each person we dealt with at Shenandoah Motors was friendly, honest, and genuine. Instead of attempting to take advantage of our lack of automotive knowledge, they spent the time explaining and educating. Instead of adding on services that weren't needed, they pointed them out and let us know when it should be addressed. The Operations Director, Dan Moser, even told my daughter to call if she had any problems with the car as she drove out of state to her new job. When she encountered a separate issue, she called and asked him about it, and he was just as friendly and helpful. Shenandoah Motors really went above and beyond. I highly recommend them and plan to take my other cars there as well.

5
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Shenandoah Buick GMC

I am writing this review to let everyone know how amazing my experience at Shenandoah Buick GMC. The staff were all very friendly and helpful. Being a single mom and automotive illiterate, it was so nice to have such an informative and trustworthy staff and the prices are unbelievable! I will be coming to them in the future for all my vw beetle needs.

5
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Shenandoah Buick GMC

I stumbled across Shenandoah Buick GMC last year and will never look any further. They have performed all my service on my 2013 Optima and I would trust none other. Honest, dependable, and most important ( to me ) service with a smile is what you will receive at this dealership. Dan Moser service manager is someone I have come to trust when it comes to the work/service my car requires. Being a single mom, and someone who knows little to nothing regarding service needs, you can count on the entire team to walk you thru the process all the while not emptying the pocket book. Patrick Bryant GM is receptive, always willing to listen and remembers his repeat customers. A review is the easy step in spreading the word, but I would challenge you to let the service speak for itself. Top notch, cant be beat. See you in 3,000 miles Dan!!!!! Kindly Melissa Warner Middletown VA

5
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Shenandoah Buick GMC

Quick and Easy. I worked with mike and Brian. Thanks guys for helping me out!

5
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Shenandoah Buick GMC

The service was very professional

5
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Shenandoah Buick GMC

Always pleasant and fast service Seem to be very comprehensive so far

5
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Shenandoah Buick GMC

Very friendly and easy process... More Less

5
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Shenandoah Buick GMC

everyone was really friendly and they worked with me until they got me into a vehicle I liked... More Less

5
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Shenandoah Buick GMC

The staff was very friendly, attentive and prompt in addressing my needs. I even bought more items then I originally came in for.... More Less

5
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Shenandoah Buick GMC

it has been mostly good i had bought other trucks here over the years and have been happy... More Less

5
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Shenandoah Buick GMC

The service I received was very outstanding. The staff is helpful & knowledgeable about cars. Thank you for your service.... More Less

5
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Shenandoah Buick GMC
on yelp

It's not often that I get to give high remarks and praise for a car buying experience, but Shenandoah Buick GMC did an amazing job with the entire car buying experience. We had been looking for either a 2014 or 2015 Chevrolet Tahoe for several months and had spoken with some local Chevrolet Dealerships in our area and was turned off by the lack of interest in finding us the Tahoe we were looking for. If the vehicle wasn't currently sitting on their lot and an immediate sales wasn't to be had, it seemed like they didn't want to work to find use one. I was introduced to Shenandoah Buick GMC's sales and management team and my experience did a complete 180. I was greeted with a passionate sales team that listened, wanted to find out what we were looking for and spent the time to locate the perfect vehicle for our family and a great price. We live in Loudoun County and decided to purchase a vehicle from a dealership 50 miles away without ever having to step foot into the dealership. The difference was that they went out of their way to find us the right car and not just make a sale. I was given an above average trade-in value for our used vehicle and walked away feeling like I got the best deal possible and believe me, I had spent several months searching other dealerships inventory, taking with salesmen and searching through cars.com. At the end of the day Shenandoah Buick GMC not only had the best price, they also had the best customer service and provided an easy, straightforward and honest car buying experience. We were able to complete the entire process over the phone, minus the 15 minutes it took signing the paperwork and they actually drove over an hour to us to deliver the vehicle, sign the paperwork and trade-in our old car. I was sent several video's and pictures of the Tahoe before we selected the one that we wanted and we were presented multiple options from different lenders for loan rates and duration and also for an extended warranty. Shenandoah Buick GMC was very easy to work, has great customer service and can get the best deals on any make of vehicle new or used. I would recommend them to anyone looking for a different kind of car buying experience, anyone looking for a great deal and doesn't want the hassle of the "typical" car buying experience.

5
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Shenandoah Buick GMC
on yelp

I bought a used Toyota FJ at Shenandoah Buick GMC and thought they were very professional and worked with me very fairly on price.

4
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BEST SELECTION OF NEW BUICKs & GMCs IN & OUT OF THE CITY! 9015 Winchester Rd,
Front Royal, VA 22630
Call Us Now (540) 551-4719